Terms of Use

These Terms of Use apply to residential broadband services supplied by SIGNALSPHERE LIMITED at eligible addresses within Oakleigh Residential Park, Weeley, Essex.

SIGNALSPHERE LIMITED is registered in the United Kingdom with company number 15672622. The registered office is 5 Canon Court, Institute Street, Bolton, United Kingdom, BL1 1PZ. You can contact us at hello@signalsphere.co.uk or on 01206 670162.

The service

Service availability depends on the address. Some homes are served by fibre and some by wireless infrastructure. We will confirm availability and the package selected during the order process.

The package, monthly price, expected download and upload speeds, service address and regular payment day are shown during signup and in your account records. Prices are in GBP.

Installation and activation

You may request a preferred installation date during signup. The date is a preference and is not guaranteed until confirmed by SIGNALSPHERE.

Installation and activation are treated as the same business event. Your service starts when SIGNALSPHERE activates it.

Promotions, credits and discounts

If SIGNALSPHERE agrees a promotion, goodwill adjustment, credit or discount, it will be recorded on your account or invoice. Promotional wording on the website does not create an automatic entitlement unless SIGNALSPHERE confirms it for your order.

Billing and payment

Broadband service is billed monthly in advance. You can choose a regular collection day from the 1st to the 28th of the month.

If the paid service start date does not line up with your chosen collection day, SIGNALSPHERE may issue a prorated first invoice before normal monthly billing begins.

Direct Debit is the preferred recurring payment method. Card payments may be made available for one-off or overdue balances. Payment provider terms may also apply.

Failed payments and restricted service

If payment fails, SIGNALSPHERE may send reminders and try collection again. If an account remains unpaid seven days after failed payment, the service may be moved to a restricted 500 Kbps package. The normal package is restored once payment is confirmed.

Package changes and Holiday Mode

Package changes normally take effect from the next billing date. You may ask for an earlier change, which requires staff approval.

Holiday Mode is a reduced-speed service charged at £5 per month. It provides 1 Mbps download and 1 Mbps upload for one continuous period of up to three months in any rolling twelve-month period.

Equipment

Routers, ONTs, wireless equipment and accessories supplied by SIGNALSPHERE are loaned to you unless we agree otherwise in writing. You must take reasonable care of supplied equipment and return it when your service ends.

Acceptable use

You must use the service lawfully and fairly. The Acceptable Use Policy forms part of these Terms of Use.

Cancellation

You may ask to cancel at any time. There is no termination fee. Ordinary cancellation takes effect at the end of the current paid billing period.

Support and complaints

Support is available by WhatsApp and email. WhatsApp is usually the quickest way to reach us because the directors also work other jobs alongside SIGNALSPHERE.

Complaints are handled under the published Complaints Procedure.

Changes to these terms

SIGNALSPHERE may update these Terms of Use from time to time. The version accepted when you sign up is recorded against your account. If a new version needs your acceptance, we will tell you.