Payment and Direct Debit Information

SIGNALSPHERE bills broadband service monthly in advance in GBP.

Direct Debit through GoCardless is the preferred recurring payment method. During signup you may be asked to set up a Direct Debit mandate. No broadband charge is collected until the service is activated and billing becomes due.

Card payments through Stripe may be offered for one-off payments, overdue balances or other appropriate account payments.

If a payment fails, we may send reminders and try collection again. If payment remains outstanding seven days after a failed payment, the service may be moved to a restricted 500 Kbps package until payment is confirmed.

Invoices, credits and payment status are available in the customer portal.