Customer Complaints Procedure

We want to resolve problems quickly and fairly.

You can raise a complaint by emailing hello@signalsphere.co.uk, contacting us on WhatsApp using 01206 670162, calling 01206 670162, or writing to SIGNALSPHERE LIMITED, 5 Canon Court, Institute Street, Bolton, United Kingdom, BL1 1PZ.

Please include your name, service address, contact details and a clear description of the problem.

We will review the complaint, check relevant account, service, billing and support records, and respond with the outcome or next steps. If we need more information, we will contact you.

If the complaint cannot be resolved immediately, we will keep a record of the issue, action taken, communications and final outcome.