Who we are
SignalSphere Limited (“we”, “our”, “us”) operates the website https://signalsphere.co.uk.
We are a UK-registered company providing internet connectivity services to Oakleigh Park, Weeley, Essex.
If you have any questions about this policy or your data, you can contact us at:
📧 hello@signalsphere.co.uk
📍 SignalSphere Limited, 181 Harwich Road, Colchester, Essex, CO4 3DB
personal data we collect
We collect and process personal data in the following ways:
- Contact Forms: When you contact us through our website or WhatsApp, we collect your name, email address, phone number, and any other information you choose to provide.
- Client Zone Access: If you access our Client Zone, we may collect login credentials and service-related information necessary to manage your account.
- Technical Data: Our website automatically collects information such as your IP address, browser type, operating system, and referring URLs. This helps us ensure website security and performance.
- Cookies: Basic cookies are used for website functionality and to remember your preferences (see below).
We do not collect or store payment card details directly. All payments are handled securely through our trusted third-party partners, Stripe and PayPal, in accordance with their own privacy policies.
Media
If you upload any files (e.g. profile or installation images), please ensure they do not contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract such information from uploaded media.
Cookies
Our website uses cookies to enhance your browsing experience and maintain essential site functions.
You can choose to disable cookies through your browser settings, but this may affect site functionality.
We use:
- Session cookies – temporary cookies that are deleted when you close your browser.
- Preference cookies – to remember basic settings such as consent choices.
- Analytics cookies – to help us understand how visitors use our site (anonymous and aggregated).
No advertising or tracking cookies are used on our website.
Embedded content from other websites
Articles or pages on this site may include embedded content (e.g., videos, maps, or images).
Embedded content behaves as if the visitor has visited the external site directly, and those sites may collect data, use cookies, or track interactions in line with their own privacy policies.
Who we share your data with
We do not sell or trade your personal information.
We may share limited data only when necessary to:
- Provide website hosting or analytics services (with GDPR-compliant providers)
- Comply with legal obligations or respond to lawful requests from authorities
If you request a password reset, your IP address may be included in the reset email for security purposes.
How long we retain your data
We keep your personal data only as long as necessary to fulfil the purposes for which it was collected.
For example:
- Contact form messages are retained for up to 12 months for customer service follow-up.
- Client account data is retained while your service remains active, and securely deleted once it is no longer needed.
We retain minimal system logs for website security and performance monitoring.
What rights you have over your data
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Object to or restrict how your data is processed
- Withdraw consent (where applicable)
To exercise these rights, please contact us at hello@signalsphere.co.uk.
We will respond to all requests within one calendar month.
Where your data is sent
Data from contact forms may be processed through automated spam detection systems and secure hosting services within the UK or EEA.
We ensure all third-party services we use comply with GDPR and UK data protection law.
Data security
We take appropriate technical and organisational measures to safeguard your data from loss, misuse, and unauthorized access.
This includes encrypted communications, restricted staff access, and secure hosting environments.
Changes to this policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised effective date.
contact us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact:
📧 hello@signalsphere.co.uk
📍 SignalSphere Limited, 181 Harwich Road, Colchester, Essex, CO4 3DB